FAQ's

1. What is the Simonsen Crafted commitment to customer care?

At Simonsen Crafted, we are wholeheartedly committed to delivering exceptional customer service throughout your journey with us. Our specialists, possess exquisite knowledge and understanding and are always at your disposal. Reach out to us for impeccable support that enhances your experience of luxury.

2. Where can I find genuine Simonsen Crafted products?

We advise our esteemed clientele to secure Simonsen Crafted pieces solely from authorized retailers or directly from our official online portal. This ensures the authenticity of the product and provides you with the quality you deserve. Do not hesitate to contact us should you wish to verify the legitimacy of a retailer.

      3. Why do meteorite rings have seams?

Our master craftsmen employ meticulous care in creating the meteorite inlays, which are initially one solid chunk of the rare metal and precision machined to fit the band, connecting at the seam. This process enhances the uniqueness and aesthetic appeal of each ring.

     4. What is the durability of meteorite rings?

Despite the inevitable fading of the meteorite pattern over time due to regular wear, your ring’s original grandeur can always be restored. Our Lifetime Warranty covers the re-etching of the meteorite, reviving the prominent Widmanstätten lines, and restoring the ring’s captivating allure.

     5. How should a meteorite ring be cared for?

Your meteorite ring is an exceptional piece of artistry, crafted with meticulous care. To maintain its pristine condition and extraordinary allure, we recommend a dedicated regimen of careful cleaning every six months to a year and safe handling.

Begin by cleaning the ring gently with a solution of baking soda and water, using a soft-bristle toothbrush to reach the fine details. Thorough drying is of utmost importance following cleaning – we recommend air-drying your piece overnight to ensure complete evaporation of moisture.

Subsequent to cleaning and drying, a light application of mineral oil  to the meteorite helps preserve its natural sheen and offers an additional layer of protection.

To safeguard your precious ring from potential damage and unwanted wear, it is recommended to remove it during vigorous activities, such as exercising or heavy manual tasks. Activities like weightlifting or rock climbing can inadvertently cause scratches or dents on the metal.

In addition, we advise not wearing your meteorite ring in the shower or during swimming. Exposure to soaps, shampoos, and salt or chlorinated water can accelerate the oxidation process, potentially leading to rust. It is best to remove your ring during these activities to preserve its exceptional beauty.

By adhering to these careful steps, your meteorite ring will retain its elegance and unique charm for generations to come. Should any issue arise, remember that our dedicated service team is always at your disposal, with every service covered under our comprehensive Lifetime Warranty. Your satisfaction and the enduring beauty of your ring are our topmost priorities.

           6. Can meteorite get rusty?

Preserving the extraordinary allure of your meteorite ring demands special care and attention. Although our Aletei meteorite maintains its exquisite sheen under normal usage, certain conditions can potentially incite rust. To prevent this, it is essential to abstain from exposing your ring to harsh chemicals and salt water, which could erode the meteorite's natural luster.

Routine cleaning and careful drying are key elements in maintaining the ring's splendour. Cleanse your ring with a gentle mixture of baking soda and water using a soft-bristle toothbrush, taking care to dry it completely thereafter, ideally allowing it to dry overnight.

Furthermore, applying mineral oil after cleaning offers an additional layer of protection for your ring. This simple but effective act serves as a barrier against the elements, keeping your meteorite ring from rusting and preserving its exceptional beauty.

However, should you notice any rust despite these precautions, do not be unduly alarmed. The appearance of rust can be easily managed and completely removed by our dedicated service team, and such services are fully covered under our comprehensive Lifetime Warranty. Our commitment to you extends far beyond your purchase; we offer continued support to ensure that your ring remains as captivating as the day it first graced your hand.

To maintain your ring's timeless elegance, it's crucial to avoid harsh chemicals and saltwater. Applying mineral oil post-cleaning will fortify its resistance against rust.

        7. Returns

We accept returns accompanied by a sales receipt, with items being unaltered, unworn, and in a salable condition. Restrictions may apply, and used merchandise, personalized and custom designs are considered final sale.

International Service and Shipping

For exchange or repair of an online order, we facilitate shipping to and from the delivery country. If service is required from an international location, our Customer Care will guide you to a satisfactory solution. Please note, shipping charges, duties, and taxes will be the client's responsibility.

         9. Servicing

Simonsen Crafted is not only committed to crafting unparalleled designs, but also ensuring their enduring beauty. As such, we offer an exemplary servicing facility to keep your prized pieces in flawless condition. Should your item require servicing or repair, our proficient specialists possess the expertise and care necessary to restore it to its original splendor.

To commence the servicing process, download and print the Repair Request Form from our website. Upon receiving your item, our skilled jewelers will conduct a thorough evaluation, which may require up to two weeks. Afterward, we will reach out to discuss any applicable service fees. In evaluating your item, we consider both the duration of ownership and the condition upon receipt.

Moreover, we offer a complimentary Meteorite Care Kit alongside your ring purchase. This kit, designed exclusively by us, serves to effectively remove rust and repel moisture from your meteorite jewelry. Alternatively, we provide a simple, do-it-yourself method for maintaining the brilliance of your meteorite piece, with detailed instructions available on our website.

Our commitment to your satisfaction extends even further with our Meteorite Re-etching service. Over time, the distinct Widmanstätten pattern on your meteorite ring may naturally fade. Should this occur, we will gladly re-etch your ring, revealing its hidden crystalline structure anew. As part of our lifetime guarantee, you may complete the form on our Repairs Page and send your item back to us. We will re-etch your ring at no cost, cover the return shipping, and ensure it is returned to you looking as splendid as the day you received it.