FAQ's

  1. What is the Simonsen Crafted commitment to customer care?

At Simonsen Crafted, we are wholeheartedly committed to delivering exceptional customer service throughout your journey with us. Our specialists, possess exquisite knowledge and understanding and are always at your disposal. Reach out to us for impeccable support that enhances your experience of luxury.

  1. Where can I find genuine Simonsen Crafted products?

We advise our esteemed clientele to secure Simonsen Crafted pieces solely from authorized retailers or directly from our official online portal. This ensures the authenticity of the product and provides you with the quality you deserve. Do not hesitate to contact us should you wish to verify the legitimacy of a retailer.

      3. Why do meteorite rings have seams?

Our master craftsmen employ meticulous care in creating the meteorite inlays, which are initially one solid chunk of the rare metal and precision machined to fit the band, connecting at the seam. This process enhances the uniqueness and aesthetic appeal of each ring.

     4. What is the durability of meteorite rings?

Despite the inevitable fading of the meteorite pattern over time due to regular wear, your ring’s original grandeur can always be restored. Our Lifetime Warranty covers the re-etching of the meteorite, reviving the prominent Widmanstätten lines, and restoring the ring’s captivating allure.

     5. How should a meteorite ring be cared for?

Caring for your meteorite ring ensures its lasting beauty. Follow these steps:

  • Cleaning: Use a mixture of baking soda and water with a soft toothbrush. Gently scrub and let it air-dry overnight.
  • Protection: Apply a light coat of mineral oil after cleaning to preserve its shine and protect against moisture.
  • Avoid Exposure: Remove your ring during activities like swimming, showering, or heavy manual tasks. Chemicals, saltwater, and rough surfaces can cause wear and tear.

If rust or oxidation occurs, don’t worry—our Lifetime Warranty includes restoration services.

           6. Can meteorite get rusty?

Meteorite is a natural material and can oxidize under certain conditions, such as exposure to water or chemicals. However, with proper care, rust can be prevented or easily removed. If needed, our team can restore your ring’s beauty at no cost under our Lifetime Warranty.

        7. Returns

We accept returns on unused, unaltered items in their original condition with a receipt. Custom and personalized designs are final sale. For international returns or repairs, please note that duties, taxes, and shipping costs are the customer’s responsibility.

8. International Service and Shipping

For exchange or repair of an online order, we facilitate shipping to and from the delivery country. If service is required from an international location, our Customer Care will guide you to a satisfactory solution. Please note, shipping charges, duties, and taxes will be the client's responsibility.

         9. Servicing

At Simonsen Crafted, we’re dedicated to maintaining the beauty of your jewelry. If your piece requires repair or servicing, simply download and submit a Repair Request Form from our website. Our skilled jewelers will evaluate your item within two weeks and discuss any applicable service fees.

Each ring purchase includes a complimentary Meteorite Care Kit to help prevent rust and maintain your jewelry's brilliance. Detailed care instructions are also available on our website.

Additionally, we offer a lifetime Meteorite Re-etching service to restore the unique Widmanstätten pattern if it fades over time. This service is free, includes return shipping, and ensures your ring remains as stunning as the day you received it.

       10. Do you offer resizing?

Yes! We can resize most rings, though limitations may apply depending on the design. Contact us to discuss resizing options.